Author: David Flemate

  • Fusion 360 migration

    Team

    Senior marketing manager: Sean Wilcox
    Product manager: Harshit Srivastava
    Analytics: Yumi Yang
    Visual design: Lin Liu
    UX design: Jason Van Yperen, Jose Paix
    Content design: David Flemate

    A product center relaunch

    Following a successful incubation period, it was time to migrate Autodesk Fusion to the standard product center format utilizing the pattern library developed for optimal performance, improved flexibility for optimization, A/B testing, and scalability.

    The results following the completion of the migration included:

    • 20% increase in trial starts
    • 8% conversion improvement year-over-year
  • Educational access

    Easier access for busy IT admins

    For educational institutions, IT Admins enable access to Autodesk products for students and teachers at scale.

    Reducing complexity about available consumption models removes friction and streamlines the selection process.

    Team

    Product designers: Erin Dang, Joel Judal
    Visual designers: Lin Liu, Rosemary M., Kate Lee
    Content designer: David Flemate

    Understanding the options available to IT administrators can be complicated

    Educational experience consumption models were evolving

    Simplified checkout flows for all audience segments

    IT administrator access streamlined

    UX uses new comparison pattern library

    Reduced time to publish and optimize comparisons

    Checkout experience can align with new Mini Cart patterns

    Foundation set for easier transition to paid subscriptions

    Organized by key audience segments, the onboarding process is tailored for their unique requirements. Using newly updated and standardized product cards to illustrate three primary targets.

    Educational access plan options.
    Simplified checkout flows for all audience segments

    Utilizing an existing comparison table to easily compare two new options for IT admins and suggest a newer option.

  • The buy team

    Optimizing subscriptions and simplifying payment

    Responsible for optimizing subscriptions, renewals, and introducing new payment options to streamline and enable direct purchase globally.

    Circa 2021 era slide detailing the evolution of the buy container.

    The Buy Team

    Product managers: Jeong Sohn, Jess Corr (partial list)
    Business Intelligence Analyst: Yumi Yang
    Visual designers: Lin Liu, Rosemary M., Kate Lee
    UX designers: Angelynn Nakaguchi, Alice Yang
    Content designer: David Flemate

    Pay by invoice

    For qualifying transactions, the introduction of financing and a 0% financing offer. Pay by invoice options added new capabilities for self-service customers to finance their purchase.

    The 0% financing was a limited time offer to test engagement and whether the order size could be improved.

    Introduction of self-service financing

    Check out optimization

    The launch of the right rail mini cart component represented a major win in the check out design toolkit; mobile-friendly and built with an extensible framework to facilitate a range of options for multiple payment options and incentive messaging.

    In-cart recommendations

    Data science and ecommerce teams analyzing historical purchase patterns revealed opportunities to recommend related products as a way to increase average deal size.

    To detail how combining different products might enable better collaboration, improved documentation control, or faster approval cycles I worked with subject matter experts and technical product marketing leads from each of our featured products to develop preloaded features based on the original product in-cart.

    In-cart recommendations

    Cart abandonment explorations

    Cart abandonement messaging

    A/B testing of messaging to optimize and convert.

    Payment options based on location

    Payment type labels by country
  • Product comparisons

    Product comparisons

    Streamline the comparison experience

    Product manager: Emily Mattevi, Bengisu Kuscu
    Web publishing: Jean-Francois Ethier
    eCommerce Insights: Pratyush Vaishnavi
    eCommerce Manager: Trey Sabatelli
    Analytics: Yumi Yang
    Visual designer: Lin Liu
    UX designer: J.Y. Liew
    Content designer: David Flemate

    Search engine results were not optimized

    Customers expressed difficulty finding system requirements

    Lack of transparency in pricing and product differentiation

    Duplicate compare experiences were cannibalizing search traffic

    Redesigned comparison page and component library pattern.
    The comparison page template is added to the pattern library

    Limit comparison of non-related product families

    Curate the most relevant workflows for high-level views

    Build a flexible template format

    Create components to link to larger comparisions

    Provide guidelines on recommended usage

    After the success of pilot comparisions, new pattern library templates are built, resulting in reduced time to publish and optimize comparisons

    Improved SERP rankings for top Autodesk product comparsions

    Increased engagement with product centers and trials

  • The Kahala blog

    The Kahala blog

    Blog promoting events surrounding the 50th Anniversary of the hotel.

    Blog promoting events surrounding the 50th Anniversary of the hotel.

  • Kahala newsletter

    Kahala newsletter

    Email newsletter targeting locals for The Kahala catering and dining events.

  • Kahala microsite

    Kahala microsite

    Kahala microsite hero design celebrating the 50th Anniversary of the hotels grand opening.

  • Gateways pod

    Optimizing high traffic landing pages

    Autodesk.com circa 2019

    The gateways pod was charged with optimizing and prioritizing updates to all high traffic landing pages.

    Based on research, analytics, and page performance, strategic goals were identified and the gateways team set about optimizing those customer experiences.

    Team

    Product manager: Emily Mattevi
    Web publishing: Jean-Francois Ethier
    Research: George Komsky
    eCommerce: Trey Sabatelli
    Visual designer: Lin Liu, Holly Redahan, Kate Lee
    UX designer: J.Y. Liew
    Content designer: David Flemate

    Initial goals

    Consolidate the discovery process for visitors searching for Autodesk products.

    Develop a filtering mechanism to improve sorting and page load times.

    Define and indicate the industry categories and workflows in collaboration with technical product marketing SMEs.

    Free trials

    Free trials are an important step in the customer lifecycle. Qualtrics data indicated many visitors were frustrated for a variety of reasons.

    Key findings:

    Most visitors were actually students looking for free student access

    A side effect of the popularity of free student software was canabilization of organic traffic for the commercial product pages

    A significant subset only needed a free viewer to open a 3D file

    Prioritize affordances for educational access and viewers

    Autodesk viewers

    Many of the legacy viewers pages were non-responsive and several viewers were being consolidated or retired. The new Autodesk Viewer was a consolidated browser experience for reading over 80 files.

    The DWG Trueview remains a popular tool for viewing one of the most popular file types created by Autodesk, DWG files.

    The AutoCAD mobile web app is now being positioned as an entry level version for those needing to edit or collaborate with extended teams at the lowest rate possible for an AutoCAD product.

    Product comparisons

  • saveUP

    An early pitch deck prepared in 2011 for the founder of saveUP, Priya Haji, to present to investors a program encouraging saving through use of a mobile app. Essentially to incentivize the benefits of rewards with various partners, such as Expedia.

    The deck included screen mockups of the mobile app and possible scenarios for personalizing the Expedia, along with data demonstrating the market opportunity and known facts about spending habits, hopes, and aspirations of the target market.

  • The Kahala Meeting & Incentives

    The Kahala Meeting & Incentives

    The Perfect Kahala Meeting

    Direct mail offer targeting meeting & incentive planners.

  • Max case study

    Managing critical documentation for FDA approvals.

  • Max system manager

    MAX System Manager

    HTML-based UI for the flagship ERP product MAX for Windows. This represented the first appearance of a browser-based UI for launching the client-server suite.

  • IronKey landing page

    IronKey product landing page
    IronKey website explorations

    New product landing page ideation for hardware encryption devices and flash cards targeting financial and IT technical buyers.

  • Tone Stonies CD art

    The artist known as Shaky Ceasefire asked me to help him create some art work for two of their CDs.

    The Tone Stonies 2011 release Absolutely freaks

    Absolutely Freaks

    The Tone Stonies 2016 release Needle in the Tone Arm

    Cover for The Tone Stonies CD "Needle in the Tone Arm"
    Back cover for The Tone Stonies CD "Needle in the Tone Arm"
  • Morgan West logo

    Santa Monica-based Morgan dealership branding and collateral

    Morgan West logo design

  • IronKey landing page

    Hero image design explorations

    IronKey website explorations

  • nCipher slide deck

    Branded slide deck template with product marketing content to position the company as the leaders in hardware and software encryption along with basic design system guidance.

  • Thales CryptoStor Tape

    Display banner advertising

  • Thales advertising

    InfoSys Security, a government trade journal.