Payment methods

Search engine-optimized terminology

Updated universal search with type ahead indexing for the keyword payment.
Type ahead examples used for the universal search bar on autodesk.com.

Subscriptions Team

Senior product manager: Sarika Suma
Visual designers: Lin Liu, Rosemary M., Kate Lee
UX designers: Alice Yang, Kyle Shulman
Content designers: Donna Neerhout, David Flemate

  • Payment management tools were both hard to find and provided limited flexibility creating friction to renewals
  • Delinquency rates for subscription renewal were unusually high
  • Improved type ahead behaviors in the universal search bar
  • Simplified instructions in multiple pre/post purchase paths
  • Payment Methods added to Account navigation menus

Post launch impact after just 90 days:

  • 122% higher payment management engagement
  • 32% Increased engagement by delinquent customers
  • $2.4M revenue saved due to the use of payment center
  • 12% lift in customer effort scores
Simplified instructions

Added Payment Methods in Account